Genpact Recruitment 2023 Hiring Freshers For Process Associate-Customer Service| Apply Now

Genpact Recruitment 2023 Hiring Freshers For Process Associate-Customer Service| Apply Now

Genpact is currently seeking dynamic individuals for the position of Process Associate-Customer Service through an off-campus placement drive in 2023, focusing on candidates in the Hyderabad region. Graduates and post-graduates from various disciplines are encouraged to apply. Here are the revised details:

About Genpact

Founded in 1997 as a division of General Electric (GE), Genpact has evolved into a prominent global professional services firm. Offering digital transformation, business process management, and consulting services, the company operates in over 30 countries, establishing a robust global presence. Genpact is renowned for integrating process expertise, technology, and analytics to drive positive outcomes for its clients.

Job Overview - Genpact Off-Campus Drive 2024

Company: Genpact

Role: Process Associate-Customer Service

Location: Hyderabad

Qualifications: Graduate (Any Discipline)

Experience: Freshers

Batch: 2020 – 2023

Employment Type: Full Time

Salary: Expected 5 LPA

Application Deadline: ASAP

Key Responsibilities

• Swiftly respond to customer inquiries through various channels (email, chat, phone).
• Guide users through the account recovery process, ensuring the provision of necessary information.
• Stay abreast of client processes, services, and policies.
• Collaborate with the technical team to replicate reported customer issues.
• Exceed customer expectations by delivering exceptional service.
• Analyze complex customer issues to identify root causes and propose solutions.
• Independently handle customer inquiries and issues.

Minimum Qualifications

• Graduate (Any Discipline)
• Freshers are eligible

Preferred Qualifications

• Previous experience handling customer inquiries through various channels (chat, email, voice).
• Strong probing skills for gathering relevant information from customers effectively.
• Analytical skills for data analysis, customer feedback, and service metrics improvement.
• Excellent proficiency in written English, evident through clear communication in emails and chat interactions.
• Flexibility to work on a variable schedule, including weekends.

How to Apply for Genpact Recruitment 2024

Interested and eligible candidates should follow these steps to apply:

• Thoroughly read all information on the job listing runner.
• Locate and click on the apply link, typically situated near the runner.
• Access the company’s operation portal through the apply link.
• Input personal details and other requested information accurately.
• Pay close attention to instructions and complete all necessary fields diligently.
• Double-check all provided information before submitting the application.
• Ensure contact information is accurate, up-to-date, and reflective of qualifications and experience.
• Submitting an application with incorrect or insufficient information may impact interview selection chances.

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